Right Product Guarantee

Please follow the simple instructions below if you would like to activate the Right Product Guarantee:

1. Complete the Right Product Guarantee Return Form.

2. We will consult with you and send sample sachets of potential skincare product alternatives for you to try and assess.
Please note: the product needs to have at least 50% of the contents remaining and purchased within 30 days.

3. Once you have tried the sample sachets, let us know which skincare product you would like as a replacement and we will send you your selected replacement skincare product!

Terms & Conditions

- Only skincare items purchased on The Herb Farm website and with proof of purchase (signing up for a customer account is a great way to keep track of purchases) may be accepted for the Right Product Guarantee.

- You must activate the Right Product Guarantee within 30  days of purchasing the skincare product.

- We're sorry, but shipping fees are non-refundable. However, the shipping of the replacement product are covered by us.

- Through the consultation process and sampling, you will receive an accepted replacement skincare product. We cannot replace a skincare product more than once.

- We work in consultation with you to find the right product for your skin within our product range, we do not offer refunds sorry.

- Right Product Guarantee is only applicable to the following Herb Farm Skincare products which are related to skin type: Cleansers, Exfoliators, Toners and Face Creams excl. Mens Moisturiser.